Wow, am impressed, seriously, thanks for posting.
Its interesting Medium connected me with your story, so soon after I wrote one from the other side, we might say a recipient of care, but not in the setting of a care home, god forbid,, so far.
To me anyone working in the care system are Angels, though so far my only brush with them has been relatively more remote than in a care home I might have ended up in, touch wood, I hope I never end up in.
These Angels help keep me out.
I hope and trust what we both write about might help keep a lot more out.
https://eric-bott.medium.com/early-intervention-services-eis-3cc042d224e3