Great article thanks for posting.
The statement above is so true, applicable to all manner of systems targeted at many users.
I am impressed also you are a lawyer turned software programmer.
If there was one remark I would make on the article, it appears a little focussed on some controversial issues “Inside the box”. But that is maybe not a bad thing, which will help get it transmitted “box to box” in systems designed only to promote controversial (lucrative) issues.
Well done, all power to your elbow.