Beware When You Buy From Amazon
If you ordered and paid for two parts that you needed, rather than just one, beware they might only send one.
The Transcript Below Speaks for Itself. Note my answers to many questions are restricted by only being allowed to select from drop-down lists. Amazon is allowing blatant theft on its platform. I will post any updates and/or delete this post as appropriate, upon resolution, if any.
No previous messages
Messaging Assistant | Customer Service
Hello and thank you for contacting us. I’m Amazon’s chat assistant.
I’m here to answer your questions & get the right person to help you out.
Got it
9:16 AM
Got it
9:16 AM
Messaging Assistant | Customer Service
OK
So, what can I help you with?
9:17 AM
An item I ordered
9:17 AM
Messaging Assistant | Customer Service
Select the item that you need help with.
9:17 AM
Samsung 980 PRO 1TB PCIe NVMe Gen4 Internal Gaming SSD M.2 (MZ-V8P1T0B)
9:17 AM
Messaging Assistant | Customer Service
Looks like this item was delivered on Tuesday, 1 Mar.
Is there a problem with this order?
9:17 AM
Not Received
9:17 AM
Messaging Assistant | Customer Service
Sorry to hear that. Tell me a little more about what happened.
9:17 AM
Part missing or wrong item sent
9:17 AM
Messaging Assistant | Customer Service
We need more information to show you options to return or replace the item.
9:17 AM
9:17 AM
Messaging Assistant | Customer Service
Do you have any questions about this?
9:17 AM
I have a follow up question about this
9:20 AM
Messaging Assistant | Customer Service
Ok, you can chat with an associate now, or request a call back.
You can also go to your Customer Service Hub to fix most things or to search help pages. What do you prefer?
9:20 AM
Chat with an associate now
9:20 AM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
9:20 AM
M
Mark has joined and will be ready to chat in just a minute.
Mark | Customer Service
Hello, Frederick. I’m sorry to know that you haven’t received your parcel yet. No worries, I’ll help you.
M
9:21 AM
Hello Mark. I received one part, but ordered and paid for two
9:21 AM
Mark | Customer Service
I’m sorry to know that there’s a missing part of your order. Don’t worry I will help you.
Is this for the Samsung 980 PRO 1TB PCIe NVMe Gen4 Internal Gaming SSD M.2 (MZ-V8P1T0B) ?
M
9:22 AM
yes
9:22 AM
Mark | Customer Service
How was the condition of the packaging when you received the parcel? Is it damaged or intact?
M
9:22 AM
Intact, appears to have always only contained one part
9:23 AM
Mark | Customer Service
Thanks for confirming.
Upon checking here that the item is coming from our seller, we don’t have the control over the inventory of the item.
The best option now is to process a full refund and you may just reorder the item. shall we proceed?
M
9:23 AM
Why not send another, the first helps me to some extent, but I need another
9:24 AM
Mark | Customer Service
We don’t have the control over the inventory of the item.
We can’t replace the item.
M
9:25 AM
who has control of the inventory?
9:26 AM
Mark | Customer Service
The seller.
You may contact them directly if you want a replacement.
M
9:26 AM
It is not a replacement, I received one, but not both
9:27 AM
Mark | Customer Service
Oh yes, sorry.
M
9:28 AM
So?
9:30 AM
Mark | Customer Service
But we still can’t send the item again to you because we don’t have the control over the inventory.
Contact the seller here : https://www.amazon.co.uk/sp?seller=A3LSAICVO4P94J&
Just click the ask question button.
M
9:31 AM
thanks
9:32 AM
Mark | Customer Service
You’re most welcome.
If they didn’t resolve the issue. Just let us know and we will proceed with the option available here on our end.
In the meantime, is there anything else that I can assist you with?
M
9:38 AM
Mark has left. Thank you for contacting Amazon.
Messaging Assistant | Customer Service
Hello! It’s Amazon’s Chat Assistant again.
So, what can I help you with?
2:24 AM
An item I ordered
2:24 AM
Messaging Assistant | Customer Service
Select the item that you need help with.
2:24 AM
Samsung 980 PRO 1TB PCIe NVMe Gen4 Internal Gaming SSD M.2 (MZ-V8P1T0B)
2:24 AM
Messaging Assistant | Customer Service
Looks like this item was delivered on Tuesday, 1 Mar.
Is there a problem with this order?
2:25 AM
Damaged or not what I expected
2:25 AM
Messaging Assistant | Customer Service
Type a little about what you’d like help with so I can get you to the right place.
2:25 AM
I need the second device to be sent to me. I ordered two but only received one.
2:25 AM
Messaging Assistant | Customer Service
Sorry that there was something missing in this package. Is it a part that’s missing, or a whole item?
2:25 AM
Whole item missing
2:26 AM
Messaging Assistant | Customer Service
Would you like to get a refund or replacement for this item?
2:26 AM
Get a refund or replacement
2:26 AM
Messaging Assistant | Customer Service
Let me see what I can do. Just a moment.
Looks like there is more than one item in this shipment.
Which item(s) were missing?
2:26 AM
2:26 AM
Messaging Assistant | Customer Service
I looked into this and the only option available right now is a full refund to your original payment method.
A replacement is not available for this item. Most of the time it’s because the item is no longer in stock, but there could be other reasons.
Our associates are not able to request a replacement for this item either.
Do you want me to go ahead and process the refund to the original payment method for this item?
2:26 AM
No, I need more help
2:26 AM
Messaging Assistant | Customer Service
Ok, you can chat with an associate now, or request a call back.
You can also go to your Customer Service Hub to fix most things or to search help pages. What do you prefer?
2:26 AM
Chat with an associate now
2:27 AM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
2:27 AM
E
Ehab has joined and will be ready to chat in just a minute.
Ehab | Customer Service
Hi Frederick, My name is Ehab and i will assist you today.
E
2:27 AM
Hi Ehab. I ordered two of these devices and only received one. So the supplier has ripped me off. Now I read there is no way to send me another one, but I can see they are still selling, but now at a much higher price. What can I do about being ripped off?
2:29 AM
Ehab | Customer Service
I am sorry to hear that you have received only one item, please allow me a moment to look into this for you.
Please bear with me kindly. Thank you.
E
2:31 AM
thanks
2:31 AM
Ehab | Customer Service
Refund back to your bank card please?
E
2:33 AM
No I need another device
2:33 AM
Ehab | Customer Service
Can’t send a replacement
Sold by third party seller
No replacement option my sincere apology
E
2:34 AM
They need to be forced to send me what we agreed would be sent
They cannot agree to send something and then only send half
I had a job to do with these devices and now cannot do the job
2:35 AM
Ehab | Customer Service
I understand, I am sorry for the inconvenience caused.
E
2:36 AM
But they are still selling to others
2:36 AM
Ehab | Customer Service
The item is sold by a third party seller and we do not have control over their inventory.
E
2:36 AM
you have to stop them selling to others, they are ripping us off
2:36 AM
Ehab | Customer Service
I will forward this to the relevant team.
E
2:37 AM
thank you
2:37 AM
Ehab | Customer Service
You’re welcome.
Is there anything else I can help you with today?
E
2:37 AM
I expect to hear from them or you, within two days, is that OK?
2:38 AM
Ehab | Customer Service
Frederick, No replacement will be sent as this item is sold by third party, All what we can do is report the listing and report the seller
But for sure no replacement item will be sent i am being 100% honest with you
E
2:39 AM
You can stop them selling until they send to me what they sold to me, otherwise you are allowing them to rip me off
2:39 AM
Ehab | Customer Service
We are not allowing anyone to rip anyone off on our platform
We can refund you your money back
And you can place another order from another seller
E
2:40 AM
The money is not worth what it was when I paid for the item
now the item costs far more
They have to send what was agreed
2:41 AM
Ehab | Customer Service
E
2:41 AM
Different device
I need two for a Raid 0 setup, and it has to be samsung Evo pro 1tb
2:43 AM
Ehab | Customer Service
Then you can re order it one more time from the same seller
And we can refund you for the one you didn’t receive
E
2:44 AM
the price is much higher now, and they know that
They failed to send what was purchased, I was ripped off
2:45 AM
Ehab | Customer Service
We can not price match for third party items Frederick, Otherwise i wouldn’t hesitate to compensate you the price difference
E
2:45 AM
The fact remains I was ripped off. They have to be forced to send what they agreed to send, at the price it was purchased
2:46 AM
Ehab | Customer Service
We can’t send a replacement from our side as it’s sold by third party seller, The only way is to place a new order from them or other seller who sells the same similar item you wish to purchase
E
2:47 AM
This is ridiculous, I made an order, for two identical devices, they send me one, now I have to pay for the error?
2:48 AM
Ehab | Customer Service
I am deeply sorry Frederick, But we can’t control the prices third party sellers asking for selling their items on our platform
E
2:49 AM
you can stop them selling until they honor the purchases made by customers
2:50 AM
Ehab | Customer Service
We can report only which i already did
Sellers department will take action on it
E
2:50 AM
OK how will I know it is being fixed?
2:52 AM
Ehab | Customer Service
What exactly being fixed?
E
2:52 AM
They will send what I ordered when forced to do
Otherwise I will do everything possible to escalate this, it is a blatant rip-off to take money for something not dispatched
My Medium readers will be very interested in this transcript
2:56 AM
Ehab | Customer Service
It’s ok Frederick
Is there anything else I can help you with?
